Abstract—since 1970, technology innovations transformed
radically the tourism processes and strategies, essentially with
the Internet apparition. Nowadays, E-Tourism systems are well
implanted into the Internet, with a lot of offers and online
possibilities (reservations, virtual visit, etc.). Nevertheless, with
the great evolution of the Internet, users’ needs and attends
changed too, they are now looking for more personalized and
adapted contents. Here is the lack of the most E-Tourism
systems, they are not, or a little, user centered. Based both on
techniques of the Semantic Web and Adaptive Hypermedia
Systems, this paper presents a solution for dynamic adaptation
of the offer according to semantic criteria characterizing the
Internet, in order to improve customer relationship
management. A case study about tourism in the Côte-d’Or
department in Burgundy is presented.
Index Terms—Adaptive web system, adaptive hypermedia
system, domain ontology, e-tourism.
Romain Picot-Clémente is with the Laboratory LE2I (electronics, Image
and computer Science) of Burgundy University and with the company
“Côte-d’Or Tourisme”, 21000 Dijon, France (e-mail:
recherche-tic@cotedor-tourisme.com).
Christophe Cruz is with the Laboratory LE2I (electronics, Image and
computer Science) of Burgundy University, 21000 Dijon, France (e-mail:
christophe.cruz@u-bourgogne.fr).
Pr. Christophe Nicolle is with the Laboratory LE2I (electronics, Image
and computer Science) of Burgundy University, 21000 France (e-mail:
cnicolle@u-bourgogne.fr).
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Cite:Romain Picot-Clémente, Christophe Cruz and Pr. Christophe Nicolle, "Tourism KM: a new Web Semantic based approach for E-Tourism," International Journal of Trade, Economics and Finance vol.1, no.1, pp. 108-113, 2010.